Term and Conditions

These Terms and Conditions shall apply to Your use of Rawaaj websites and related content ("the Rawaaj site").

By using the Rawaaj site You agree to be bound by the terms and conditions set out below. If You do not wish to be bound by these terms and conditions, you should not use the Rawaaj site.

We may change these Terms and Conditions from time to time and so You should check these regularly. Your use of the Rawaaj site will be deemed an acceptance of the terms existing at that time.

As part of our commitment to ensuring the Rawaaj site is one you want to visit time and time again, we welcome Your comments on any of the policies or rules set out below.

1. Definitions

"You" means You, the User of the Rawaaj site and "Your" shall be interpreted accordingly. "We/Us" means Rawaaj Limited and "Our" shall be interpreted accordingly. "Rawaaj site" shall have the meaning as set out above. "User Information" means the personal details, which may be provided by You to Us via the Rawaaj site. "Users" means the Users of the Rawaaj site collectively and/or individually as the context admits. "Website" means a site on the World Wide Web.

2. Use of Customer Information

We require certain information to allow Us to process Your registration and order via the site. Rawaaj collects the details provided by You, together with information we learn about You from Your use of our services and Your visits to our web site and other sites accessible from them.

We may collect additional information in connection with Your participation in any promotions or competitions offered by Us and information You provide when giving Us feedback.

We will use Your information to provide and personalise our service. We will also use Your contact details to communicate with You. We may use Your information to send You offers and news about Rawaaj products and services or those of other carefully selected companies which we think may be of interest to You. We may contact You by post, email, telephone (including SMS) or fax for these purposes. Your confirmation e-mails (which may include details of Your registration and or other services obtained through our websites) may include marketing material which we may feel will be of interest to You from other third parties.

Your data may be Used for the following purposes: accounting, billing and audit, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, cUstomer relations and to help Us in any future dealings with You, for example by identifying Your requirements and preferences.

We like to receive feedback from our customers to help Us improve our service. We may contact You by post, e-mail, telephone or fax to ask Your opinions.

Please note there may be instances where it may be necessary for Us to communicate with You for administrative or operational reasons relating, for example, to advise You of alterations of services. We may also use and analyse the information that we collect so that we can administer, support, improve and develop our business.

The information that You provide to Us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to Your information by other third parties who act for Us for the purposes set out in this policy or for other purposes approved by You. It is possible that Your data may be processed outside of Europe.

2.1 Your data stored in our system

In order to process Your registration and order we may need the following information:

- Your Name and/or company name and address.

- Contact information including email address to send order and dispatch information, and any other newsletter that You may have requested

- Demographic information such as postcode, preferences and interests to deliver the goods

- Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies section.

Please note, we do not store Your credit card details.

3. Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help Us develop the design and layout of the site to better meet the needs of the visitors. This software does not enable Us to capture any personally identifying information.

4. Security

To protect Your information and data retention when You pay on our site or enter personal information, your details are transmitted across the internet securely using high-grade encryption (128-bit Secure Socket Layer technology).

Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which You have given Us, to prevent unauthorized access. For Your own security, we may request proof of identity before we are able to disclose sensitive information to You.

In the circumstances set out in this policy where Rawaaj passes Your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of Your data are at least as stringent as those employed by Us. This does not apply where we are required by law to pass Your information to a third party.

We will retain Your information for a reasonable period or as long as the law requires.

5. Cookies

Cookies are small pieces of information that are stored by Your browser on Your computer's hard drive. They enable Us to provide features such as remembering Your login sessions. Cookies can be deleted from Your hard drive if You wish. Most web browsers automatically accept cookies, but You can change Your browser settings to prevent that. Even without a cookie You can use most of the features on the web site. Our cookies do not contain any personally identifying information.

Cookies are also used in email messages You have agreed to receive and on Our website to help Us measure the effectiveness of Our advertising and how visitors use Our site. If You click on a link in the e-mail, we may set a cookie on Your browser.

If You visit our site as a result of clicking on a link, we are able to understand how You interact with the pages of Our website through the combination of the cookie and pixels set on the pages of Our website. This enables Us to understand what interests You in Our emails and what did not, and what interests You about Our website and what does not. We can then try to send You more interesting information in the future. Please note that this information is for Our use only – we do not disclose or share this information with any third parties. If You do not wish this to happen, You can change the cookie settings in Your browser.

The table below explains the cookies we use and why.

Cookie Name Cookie Description
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
CART The association with your shopping cart.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

6. Third Party Websites

6.1 You acknowledge and agree that We are not responsible for the availability of any third party Websites or material You access through the Rawaaj site.

6.2 We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such Websites or material.

6.3 Any dealings between You and any third party advertisers or merchants found on or via the Rawaaj site, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between You and the relevant advertiser or merchant. Therefore, We are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.

7. Intellectual Property

7.1 All copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the Rawaaj site shall remain at all times vested in Us or Our licensors. You are permitted to Use this material or content only as expressly authorised in writing by Us or Our licensors. You will not, and You will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.

7.2 If You become aware of any such distribution or commercial exploitation, You agree to notify Us immediately.

8. Liability for and information provided on the Rawaaj site

We constantly try to keep the content and product details on site up-to-date, however occasionally there could be human error in updating the available information on the site -

8.1 We will not be held responsible or liable for the content, accuracy, timing or reliability of any information or statements contained within the Rawaaj site, or for statements, advice and/or opinions made or given by Users of the site (except as required by law). If You have any claim arising from the actions or statements of another User, You agree to pursue such a claim only against that User and not from Us.

8.2 We will endeavour to provide the Rawaaj site Using all reasonable care. Except as required by law, We will not be responsible or liable for the quality, accuracy or fitness for a particular purpose of the Rawaaj site and do not promise that the material contained in the Rawaaj site, or any of the functions contained in the Rawaaj site or its server will operate without interruption or delay or will be error free, free of virUses or bugs or is compatible with any other software or material.

8.3 We will be liable for any fraudulent misrepresentations We make and for any death or personal injury caUsed by Our negligence. We will not be responsible or liable to You for any other loss or damage that You or any third party may suffer as a result of using or in connection with Your use of the Rawaaj site.

9. Safety

We are committed to ensuring through Our policy of safety, that You can Use the Rawaaj site with confidence. We will try our best to moderate everything on Our site.

You should always take the following precautions:

9.1 keep Your identity private. Do not give out Your full name, postal address, telephone number, e-mail address, the name of Your school or any other information (other than that specifically requested by Us), that could help someone discover Your actual identity;

9.2 Do not provide either Your bank details or address over the chat service.

10. Indemnity

If You are a business User, You agree to indemnify Us, and/or any of Our affiliates and Our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by You or any other liabilities arising out of Your use of the Rawaaj site.

11. Changes to the Agreements

Occasionally we may, in our discretion, make changes to the Service and Agreements. When we make changes to the Agreements that we consider material, we’ll notify You. By continuing to use the Service after those changes are made, You are expressing and acknowledging Your acceptance of the changes.

12. Payment

The payable amount is calculated and charged to Your card or PayPal account based on the item(s) added to the shopping cart, by You. The total amount You are about to pay is shown on the final screen before the payment is charged to Your card or PayPal account. All the transactions are securely processed via Paypal and we DO NOT store any of Your credit / debit card details.

It is Your responsibility to choose the correct number and type of item(s) from the option(s) available on our site, so that the correct amount can be charged. We will not be responsible for any extra charges due to incorrect information provided by You. We reserve the rights to reject a request on our discretion without any reason provided. In such occasion You will not be charged OR You will receive a refund in full if payment has already been processed.

We may change the price for the available products from time to time. By continuing to use our service after the price change takes effect, You accept the new price.

1. We will pass on changes in the rate of VAT. If the rate of VAT changes between Your order date and the date we supply the services, we will adjUst the rate of VAT that You pay, unless You have already paid for the services in full before the change in the rate of VAT takes effect.

2. What happens if we got the price wrong - It is always possible that, despite our best efforts, some of the products we showcase on the site may be incorrectly priced. We will normally check prices before accepting Your order so that, where the actual price of the item at Your order date is less than our stated price at Your order date, we will charge the lower amount. If the item's correct price at Your order date is higher than the price stated on our website, we will contact You for Your instructions before we accept Your order. If we accept and process Your order where a pricing error is obvioUs and unmistakeable and could reasonably have been recognised by You as a mis-pricing, we may cancel the order and refund You any sums You have paid.

3. When You must pay and how You must pay - We accept payment with Visa, Delta, Electron, MasterCard, EuroCard, American Express, Discover and Maestro via PayPal. For most of our clients You must pay Us in full for all of the items selected in Your shopping cart.

4. What to do if You think an invoice is wrong - If You think an invoice is wrong please contact Us promptly to let Us know and we will make sure the discrepancy is resolved as soon as possible.

13. Dispatch & Delivery

We are committed to provide an effortless and swift service to You and to achieve that we offer completely free delivery to all of our customers within the United Kingdom. We endeavour to dispatch all orders immediately or within 24 hours to ensure quick and prompt delivery. However, occasionally due to unforeseen circumstances it may take upto 48 hours.

All of our deliveries are recorded and traceable. Consequently, the courier may require a counter signature upon delivery. On most of the orders the estimated delivery time is between 2 to 3 working days, however over 80% of the orders are delivered within the next working day.

We like to keep all of our customers informed about the progress of their orders. Primarily we send You an email confirming the dispatch of Your order. You can always check the status of Your order by logging into Your account.

14. Returns & Refunds

If You reside in a Local Country which is part of the European Union and have made a payment already, You have the right to change Your mind and receive a full refund by returning Your purchased item(s) within fourteen (14) days (the “Cooling-off Period”) after the day Your order is delivered.

However, You will not be able to exercise this right if an item has been washed or shrunk or has been Used in any other way. We are happy to accept returns of products which are unused and in “as new” condition.

If You are returning an item to Us, then we recommend that You Use a recorded delivery service for Your own protection. Please note that You will be responsible for ensuring that the item(s) get(s) returned safely and securely, unless You received the item in error.

All our products are verified and authorised with appropriate brand logo and stamps within the material to confirm authenticity of the products.

We will either refund You the sum You paid after applicable deductions (if any) via Your original payment method or send You a replacement item, as per Your preference, within 24 hours of receiving Your returned item. Please note, it may take approximately 3 to 4 woking days for any refund to be reflected on Your bank account.

If you are returning an item to Us, you can choose to use myhermes.co.uk courier service. Their service is reliable and parcels are always tracked. Please note we are not associated to this service in any manner. This recommendation is only to assist our customers with cheaper option than Royal Mail!

Return Address:

Rawaaj,
54 Hughes Road, London, IG6 2FP

15. If there is a problem

How to tell Us about problems - If You have any questions or complaints about the service provided, please contact Us. You can telephone our customer service team at contact[@]rawaaj.co.uk or write to Us at 3 Runcie Court, New Mossford Way, London, IG6 1GF. Alternatively, please chat to one of our staff on the website.

Corporate Information

Company name as registered with companies house:
Smart Wears & Go Ltd.