Returns & Refunds

Returns/Exchange During COVID-19 PANDEMIC: We are accepting returns/exchange but it is taking a little longer than normal time to process (it may take up-to 3 weeks to process) and we are taking extra measures to ensure the safety of our customers and staff.

If You reside in a Local Country which is part of the European Union and have made payment already, You have the right to change Your mind and receive a full refund by returning Your purchased item(s) within fourteen(14) days (the “Cooling-off Period”) after the day Your order is delivered.

However, You will not be able to exercise this right if an item has been washed or shrunk or has been used in any other way. We are happy to accept returns of products which are unused and in “as new” condition.

If You are returning an item to Us, then we recommend that you use a recorded delivery service for your own protection. Please note that you will be responsible for ensuring that the item(s) get(s) returned safely and securely unless you received the item in error.

All our products are verified and authorized with appropriate brand logo and stamps within the material to confirm the authenticity of the products.

We will either refund you the sum you paid after applicable deductions (if any) via your original payment method or send you a replacement item, as per your preference, within 7 working days of receiving your returned item. Please note, it may take approximately 3 to 4 working days for any refund to be reflected on your bank account.

If you are returning an item to us, you can choose to use the RoyalMail.com courier service. Their service is reliable and you can use their tracked service if required. Please note we are not associated with this service in any manner. This recommendation is only to assist our customers with a better options.

Please make sure you add a note within the return parcel with your order number and drop us a message on our WhatsApp +44 7713 648079 or email to [email protected] informing us that you are returning the parcel.

Return Address:

Rawaaj,
54 Hughes Road,
London, IG6 2FP

Arshia Asif

11:50 07 May 21

I have bought 3rd time from rawaaj .customer service is very good .free and fast delivery service that is fantastic and clothes price are reasonable definitely recommend .I am ver happy with my purchases Thanks Rawaaj team

Shabana Khan

15:46 26 Jan 21

I was extremely happy with the customer service, the efficiency and the prompt help available and the friendly nature. The clothes were good too and true to size pretty much. Would definitely recommend them.

Noshi Masued

19:23 19 Aug 20

First time buyer so I had to exchange a couple of suits due too size. The quality of suits are excellent and so is the service. Very pleased with the prompt response and exchange. Will definitely buy again.

Sahanaz Chowdhury

15:24 17 Jun 20

Fantastic customer care and beautiful outfits, trustworthy and quick delivery. I would recommend as I had brilliant experience, refund process is very effective and efficient. Response to customer needs dealt effectively.